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What’s covered?
The program takes care of making repairs (or installing a replacement, if repair is not possible) when the following systems have unexpected break-downs. 1. Central Heating & Air Conditioning Systems
2. Electrical System
3. Core of your Plumbing System
4. Hot Water Heater (if owned)
5. Ancillary Repairs, related to Electrical System or Central Heating/Air Repairs
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What about my roof, foundation or other structural elements of my home?
These are not covered. Only the systems driving the key function inside your home are covered (heating, central air, electrical, plumbing) |
What types of property do you cover?
Any kind of home can be covered, as long as (a) no more than 50% of the property’s square footage is used for business purposes, or (b) it is not a condominium unit, or any other type of property with more than two distinct living units, that share common heating, air conditioning or plumbing systems. |
Do you cover appliances?
No. Appliance warranties are readily available at virtually any major retailer at time of purchase. |
Do I need to have an inspection on my home in order to qualify?
No, through our special arrangement with your mortgage lender, no inspection is required. |
What if some of the systems in my home are older?
Our program has no age limits or restrictions. For example, some older furnaces that have been well-maintained throughout their life function very well. However, there are some other limitations to be aware of if you have older equipment in your home.
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Are there any types of break-down that are not covered?
The program doesn’t cover problems that were caused by:
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How do we make a claim?
We know that breakdowns can happen at the worst possible time. So, call us anytime, day or night, at 1-866-552-5575. We’ll arrange for a qualified service technician to come to your home and assess the problem. If your breakdown is covered, all you do is pay the $50 consultation fee to the technician, and we take care of the rest. |
How much am I covered for?
The maximum value of Program Services that will be provided in any 12-month period is $10,000. |
How do I contact you?
Encompass Home Service Corp. P.O. Box 20515, Stoney Creek, ON L8G 0A4 www.encompasshomeservice.com 1-866-552-5575 helpme@encompasshomeservice.com fax: 1 (888) 365-3466 |
How do I know that the service technician who comes to my home is qualified?
We actively manage our service provider network and anyone who fails to meet our high standards of service is promptly removed. |
Who is Encompass Home Service Corp.?
We have been in the home warranty business, serving homeowners across Canada, for over 10 years. The obligations of the Encompass Home System Warranty Program are fully backed by nationally-licensed insurance company, Echelon General Insurance Company. We always welcome any feedback you may have, and we appreciate the time you take to share your story with us. |
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